Customer support
How can we help?
Chat with Nicole, our support concierge, or drop us a note. Real answers, from real people who know Balmbare.
Prefer email? Write to info@balmbare.com and we will get back to you.
Quick answers
How do I track my order?
Once your order ships you will get an email with a tracking link. You can also check anytime on our order tracking page using your order number.
How do I manage or cancel my subscription?
Head to your subscription portal to skip, pause, change your delivery date or cancel. If you get stuck, Nicole can pass you to the team.
When will my order arrive?
Most orders are dispatched within one to two business days. Delivery time then depends on your location. Your tracking link has the latest estimate.
What is your refund policy?
We want you to be happy with your routine. See our refund policy for full details, or start a live chat and we will sort it out with you.